Password resets typically account for over 25% of all time spent by the support personnel. Much time is also spent by the users, while logging such support calls and then waiting for their resolution. Statistics shows that ~25% of lost password cases take over 4 hours to get resolved. With only ~40% being resolved in under an hour. Imagine the users' frustration! This is a big business problem with a substantial costs and our ESI JDE User Self Management software is an incredibly simple and inexpensive solution for it!

ESI JDE User Self Management software is designed to help customers manage such JDE User password reset requests, by allowing the users to do it themselves. These resets are performed in a very secure manner and in only a small fraction of the time this would normally take to call for support instead. Without wasting any time. Not the users', nor the support's. And without anyone else having any chance of getting even a temporary access to the new passwords!

This functionality is made available to the users through a user friendly WEB interface, on either the Intranet or Internet. Exactly who can use this solution and all the other details are configurable by the administrators. All accesses are securely logged. The generated passwords will meet the strictest security requirements and the users will also [optionally] be required to change the generated password at their next login into JDE.

Please note:

• This solution is not related to JDE Single Signon feature in any way, uses no components of that solution and does not rely on the JDE user name being the same as the Windows user name;
• This solution does not involve entering the security questions/answers into the system, so it is very easy and fast to set up, plus it is much more secure than any solution reliant on such questions. The user is authenticated by Windows and there's no chance or opportunity for malicious users to defeat this authentication.

The entire process is extremely simple:

1) The initial screen (in this example, this application is published as a separate page, but it can also be contained in a frame, within another page, if desired) obtains the necessary details and presents them to the user. Standard Windows authentication is used to confirm the user's identity. If all necessary details are present and all access rights are confirmed, the "Reset" button is enabled:

2) Clicking the Reset button on the initial screen creates a prompt, confirming the user's desire to proceed:

3) And if the operation succeeds, the user is presented with a confirmation screen:

Any errors will be reported back to the user.

In case of success, the generated (temporary) password will be e-mailed back to the user, using their e-mail address defined in their user profile in Windows Active Directory. The message would look similar to this:

Due to popular demand, the user interface has been enhanced to accommodate optional 1) Custom Logo with positioning support, 2) Custom Message and 3) Custom CSS Stylesheet support (for some areas):

Nothing can be easier!

This solution can be implemented in hours. Installation support is free. Any JDE release can be supported. The configuration behind the scenes is fairly straight forward. As far as the JDE backend platform is concerned, this solution is not dependent on it (provided that it is OW/E1 and not World and bearing in mind that it needs an IIS server to run). Please, e-mail us for more details or to request a Trial (full functionality, time and user count limited). The Installation Guide included with the trial provides all the technical details.

And if this is not enough and instead you do want to integrate your JDE system with LDAP, but do not feel like embracing any of the standard JDE solutions for this, we have another revolutionary solution for you to consider: our all new ESI JDE SSO product. It takes JDE authentication to an entirely new level. While actively avoiding all of the complexities of the standard approaches!

Moreover, these two separate products can be integrated together: the passwords reset with this USM software can be valid for the SSO software as well, with just a single integration setting in the INI file. And the bundle of these two solutions also comes with a built-in discount. Please, e-mail us for more details about this integration.

Whichever way you decide to go, we can still help you get there!

If you ever felt small in the face of a huge horse of a complex computer system like JDEdwards EnterpriseOne, you are not alone, everybody does! But it does not mean you are to keep facing it alone either: we are here to help YOU. If your company does not yet have a simple, fast and easy password reset system in place, you can surely make it happen - raise this issue with your manager, make yourself heard! Let us know who in your company can make this decision and we will contact this person or persons ourselves. Your time is important and any solution that helps you save it, is certainly worth it and is clearly necessary to your company, even if your management doesn't understand this yet. With good software solutions helping you at every step, you will never feel small again!